Bitjali Terms and Conditions – Bangladesh Online Casino Rules

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and Bitjali ("Bitjali", "we", "us", "the Platform"). These Terms govern all use of the Bitjali website, mobile platform, games, promotions, and any related services offered under the Bitjali brand.

By registering an account at Bitjali, making a deposit, claiming a bonus, or placing a bet, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them. If you do not agree with any part of these Terms, you must not use the Bitjali platform.

Bitjali reserves the right to update or amend these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised effective date. Continued use of the Bitjali platform after any amendment constitutes acceptance of the updated Terms.

To access real-money games and claim bonuses at Bitjali, you must register an account. Registration is free and open to players who meet the eligibility requirements set out below.

Eligibility requirements:

• You must be at least 18 years of age.
• You must be a natural person — corporate entities may not register player accounts.
• You must not be a resident of any jurisdiction where online gambling is prohibited by law.
• You must not be a current employee, contractor, or immediate family member of a Bitjali employee.
• You must not already hold an active or previously suspended Bitjali account.

During registration, you are required to provide accurate and complete information including your full name, date of birth, email address, and mobile number. Providing false information during registration is a breach of these Terms and may result in immediate account closure and forfeiture of any balance.

Each player is permitted to hold one account only. If Bitjali identifies that a player holds multiple accounts — whether under the same or different personal details — all associated accounts will be suspended and any balances, bonuses, or winnings held within them will be voided.

You are responsible for maintaining the security of your account credentials. Bitjali will not be liable for any losses resulting from unauthorised access to your account caused by your failure to keep your login details secure. If you suspect unauthorised access to your account, contact Bitjali support immediately via live chat.

Bitjali is required to verify the identity of all players before processing withdrawal requests. This Know Your Customer (KYC) process is a standard industry requirement designed to prevent fraud, money laundering, and underage gambling.

Documents you may be asked to provide include:

• A government-issued photo ID (National ID card, passport, or driving licence).
• Proof of address (utility bill, bank statement, or official correspondence dated within the last three months).
• Proof of payment method ownership (screenshot of your bKash, Nagad, or Rocket account showing your registered mobile number).

Bitjali aims to complete KYC verification within 24 hours of receiving all required documents. During the verification period, you may continue to play using your existing balance, but withdrawals will be held until verification is complete.

Bitjali reserves the right to request additional verification documents at any time, including for existing verified accounts, if there is reason to believe that account details have changed or that suspicious activity has occurred.

Bitjali supports deposits and withdrawals via bKash, Nagad, and Rocket — the three primary mobile money platforms used in Bangladesh. All transactions are processed in Bangladeshi Taka (BDT).

Deposits:

• Minimum deposit: ৳200
• Maximum single deposit: ৳50,000
• Deposits are credited to your Bitjali balance within seconds of confirmation from the payment provider.
• Bitjali does not charge any fees on deposits. Any fees charged by your mobile money provider are your responsibility.

Withdrawals:

• Minimum withdrawal: ৳500
• Maximum single withdrawal: ৳100,000
• Withdrawals are processed within 5 to 30 minutes for fully verified accounts during normal operating hours.
• Withdrawals can only be made to the same payment method used for the most recent deposit, unless otherwise approved by Bitjali support.
• Bitjali does not charge withdrawal fees. Processing times may vary during periods of high volume.

Bitjali reserves the right to request additional verification before processing any withdrawal that is deemed unusual in size or frequency relative to the player's account history. This is a standard fraud prevention measure and is not intended to delay legitimate withdrawals.

Players must ensure that the mobile number registered on their Bitjali account matches the mobile number associated with their bKash, Nagad, or Rocket account. Withdrawals to mismatched accounts will not be processed and may require additional verification to resolve.

Bitjali offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms stated in the individual offer, as well as the general bonus rules set out in this section.

General bonus rules:

• All bonuses are subject to a minimum wagering requirement of 20x the bonus amount unless otherwise stated in the specific offer.
• Bonus funds cannot be withdrawn until the applicable wagering requirement has been fully met.
• Wagering requirements must be completed within the validity period stated in the offer. Bonuses that expire before wagering requirements are met will be removed from your account along with any winnings generated from them.
• Only one bonus may be active at a time. Claiming a new bonus before completing the wagering requirements of an existing bonus will result in the existing bonus being forfeited.
• Bitjali reserves the right to determine which games contribute to wagering requirements. Typically, slots contribute 100%, live dealer games contribute 10%, and table games contribute 5%. Specific contribution rates are stated in each offer.
• Bonuses are intended for personal recreational use only. Any player found to be exploiting bonus offers — including through the use of multiple accounts, coordinated betting strategies, or any other method — will have their bonus voided and their account reviewed.

Bitjali reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Changes to ongoing promotions will be communicated to affected players via email or in-platform notification.

All bets placed at Bitjali are subject to the rules of the individual game being played, as well as the general betting rules set out in this section.

• Bets are final once confirmed. Bitjali does not accept requests to cancel or modify bets after they have been placed and accepted by the system.
• Minimum and maximum bet limits apply to all games. These limits are displayed within each game interface and may vary by game, table, and player account status.
• In the event of a technical error or system malfunction during a game round, the affected round will be voided and all stakes returned to the player's account. Bitjali's decision on the outcome of any disputed round is final.
• Bitjali uses certified random number generators (RNG) for all non-live games. Live dealer games are conducted by professional dealers in real time and are subject to the rules of the specific game variant being played.
• Bitjali reserves the right to void any bet that was placed as a result of a software error, pricing error, or any other technical fault that resulted in incorrect odds or game conditions being presented to the player.

Players are responsible for understanding the rules of any game they choose to play before placing real-money bets. Bitjali provides game rules and paytable information within each game interface. Lack of familiarity with game rules is not grounds for a refund of lost bets.

The following activities are strictly prohibited at Bitjali. Engaging in any prohibited activity will result in immediate account suspension, forfeiture of all balances and winnings, and may result in legal action.

• Multiple accounts: Registering or operating more than one Bitjali account, whether under the same or different personal details.
• Collusion: Coordinating with other players to gain an unfair advantage in any game, including sharing cards, signals, or strategies in real time during live dealer games.
• Automated betting: Using bots, scripts, macros, or any automated software to place bets or interact with the Bitjali platform.
• Bonus abuse: Exploiting bonus offers through coordinated betting, hedging strategies, or any method designed to meet wagering requirements without genuine risk.
• Fraud: Using stolen, fraudulent, or unauthorised payment methods to fund your Bitjali account.
• Money laundering: Using the Bitjali platform to process, conceal, or transfer funds derived from illegal activity.
• Chargebacks: Initiating a chargeback or payment dispute with your payment provider for deposits made to Bitjali without first contacting Bitjali support to resolve the issue.
• Exploitation of errors: Deliberately exploiting software bugs, pricing errors, or system malfunctions to generate winnings that would not have been possible under normal operating conditions.

Bitjali is committed to promoting responsible gaming. We believe that online gaming should be an enjoyable form of entertainment, and we take seriously our responsibility to help players who may be experiencing difficulties related to their gaming activity.

The following responsible gaming tools are available to all Bitjali players through the account settings menu:

• Deposit limits: Set daily, weekly, or monthly caps on the amount you can deposit. Limits take effect immediately and can be reduced at any time. Increases to deposit limits require a 7-day cooling-off period before taking effect.
• Session time reminders: Configure alerts that notify you when you have been playing for a set period of time.
• Cooling-off period: Temporarily suspend your account for 24 hours, 7 days, or 30 days. Your account will reactivate automatically at the end of the selected period.
• Self-exclusion: Permanently or indefinitely exclude yourself from the Bitjali platform. Self-exclusion takes effect immediately and cannot be reversed during the selected exclusion period.

If you are concerned about your gaming behaviour or that of someone you know, please visit our Responsible Gaming page for further information and support resources. Bitjali's support team is available 24/7 to assist with any responsible gaming request.

Bitjali collects and processes personal data in accordance with our Privacy Policy, which forms part of these Terms and Conditions. By registering an account at Bitjali, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Bitjali will never sell your personal data to third parties for marketing purposes. Your data is used solely for the purposes of operating your account, processing transactions, verifying your identity, complying with legal obligations, and improving the Bitjali platform.

Bitjali uses industry-standard encryption and security protocols to protect your personal and financial data. However, no online platform can guarantee absolute security, and you use the Bitjali platform at your own risk in this regard.

All content on the Bitjali platform — including but not limited to the website design, logos, graphics, game interfaces, text, software, and promotional materials — is the intellectual property of Bitjali or its licensed content providers and is protected by applicable copyright and trademark laws.

You may not copy, reproduce, distribute, modify, or create derivative works from any Bitjali content without prior written permission from Bitjali. Unauthorised use of Bitjali's intellectual property may result in legal action.

The Bitjali name, logo, and associated brand elements are trademarks of Bitjali. Use of these trademarks without authorisation is prohibited.

To the fullest extent permitted by applicable law, Bitjali's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 12 months preceding the event giving rise to the claim.

Bitjali shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including but not limited to loss of profits, loss of data, or loss of goodwill.

Bitjali does not guarantee uninterrupted or error-free access to the platform. Scheduled maintenance, technical issues, or circumstances beyond Bitjali's control may result in temporary unavailability of the platform or specific games. Bitjali will not be liable for any losses incurred as a result of platform downtime.

Gambling involves risk. Bitjali does not guarantee that you will win any amount by playing on the platform. You acknowledge that you may lose some or all of the funds you deposit, and you accept this risk by choosing to play.

Bitjali reserves the right to suspend, restrict, or close any player account at any time and without prior notice if:

• The player has breached any provision of these Terms and Conditions.
• Bitjali has reason to believe that the player has engaged in fraudulent, illegal, or prohibited activity.
• The player has provided false or misleading information during registration or verification.
• Bitjali is required to do so in order to comply with a legal obligation or regulatory requirement.
• The player has initiated a chargeback or payment dispute without first contacting Bitjali support.

Where an account is closed due to a breach of these Terms, any balance remaining in the account — including deposits, bonuses, and winnings — may be forfeited at Bitjali's discretion. Where an account is closed for reasons unrelated to a breach (for example, at the player's own request), any verified balance will be returned to the player's registered payment method within 5 business days.

Players who wish to close their account voluntarily may do so by contacting Bitjali support via live chat. Account closure requests are processed within 24 hours.

Bitjali reserves the right to amend these Terms and Conditions at any time. When material changes are made, Bitjali will notify registered players via email and/or an in-platform notification at least 7 days before the changes take effect, where practicable.

The most current version of these Terms will always be available on this page, with the effective date clearly displayed at the top. It is your responsibility to review these Terms periodically to stay informed of any updates.

If you do not agree with any amendment to these Terms, you must stop using the Bitjali platform and contact support to close your account. Continued use of the platform after the effective date of any amendment constitutes your acceptance of the updated Terms.

These Terms and Conditions are governed by and construed in accordance with the laws applicable to Bitjali's operating jurisdiction. Any dispute arising from or in connection with these Terms or your use of the Bitjali platform shall first be referred to Bitjali's customer support team for resolution.

Bitjali aims to resolve all player disputes within 5 business days of receiving a formal complaint. If a dispute cannot be resolved through direct communication with Bitjali support, the matter may be escalated to the relevant regulatory authority.

Players agree that any legal proceedings arising from these Terms shall be conducted on an individual basis and not as part of any class action or collective proceeding.

If you have any questions about these Terms and Conditions, or if you need assistance with your Bitjali account, our support team is available 24 hours a day, 7 days a week.

• Live Chat: Available directly on the Bitjali platform — average response time under 2 minutes.
• Email: [email protected] — responses within 12 hours for non-urgent queries.

For responsible gaming support, account closure requests, or self-exclusion, please contact our support team directly via live chat for the fastest response.